Make it easy for customers to solve issue on their own.  Provide a customizable online support portal that leverages an organized, searchable knowledgebase to deliver real-time updates, consistent answers to service questions and product and service information and documentation.

CRI8IVE  is fully equipped to deliver modern and innovative industry solutions. Our vast experience and capabilities ensure that you’re empowered with competitive advantage and value.

Dynamics 365 Portals contain a complete suite of web portal capabilities that can be easily configured to fit business requirements, serving as the perfect conduit to your Microsoft Dynamics 365 solution.  Pre-configured starter portals conveniently combine web apps to support common use-case scenarios and individual portal apps are easily combined to meet specific needs. The Portals platform allows non-technical users to build their own web applications using flexible Microsoft Dynamics 365 entity form and entity list features.

Branded Experience

Provide personalized self-service options that deliver consistent answers, and a community to connect with peers and subject matter experts.

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Minimize customer effort with targeted, relevant service from anywhere on your brand site or a 3rd party site.

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Simple navigation to the right answers and resources from any device, including customer escalations to agent support.

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Branded experience:

  • Create a seamless branded experience or unique portals for multiple brands from a single deployment
  • Create a consistent branded experience or create unique portals for each one of your multiple brands through configuration not code from a single deployment.

Localized & Extensible:

  • Minimize customer effort with targeted relevant service
  • Access to service from anywhere on a brand site, 3rd party site (community portal, kiosk or inside a game).
  • Provide comprehensive self-service directly from your Facebook fan page


  • Simple navigation to the right answers or resources including customer escalations to agent support.
  • Recognize mobile users instantly & deliver real-time, personalized service on any mobile operating system & device
  • Surface answers from the very first touch with type ahead search and maximize self-service success by recommending articles before a case is submitted.